Privacy Policy

1. Introduction
Welcome to The Christmas Shop. We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data when you visit our website and make purchases.

2. Information We Collect
We may collect and process the following information:

  • Personal identification information (name, email address, phone number, shipping address)
  • Payment information (processed securely through our payment providers)
  • Order history and purchase details
  • Technical data (IP address, browser type, device information)
  • Cookie data and usage statistics

3. How We Use Your Information
We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Managing your account and providing customer support
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Legal Basis for Processing
We process your personal data based on:

  • Contractual necessity to fulfill your orders
  • Legal compliance requirements
  • Legitimate business interests
  • Your explicit consent where required

5. Data Sharing and Disclosure
We may share your information with:

  • Delivery and courier services
  • Payment processing partners
  • Marketing service providers
  • Professional advisors and regulatory authorities
  • Third-party service providers who assist our operations

All third parties are required to protect your data and use it only for the services they provide to us.

6. International Data Transfers
Your data may be transferred outside the European Economic Area with appropriate safeguards in place to ensure its protection.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission.

8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights
Under data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request transfer of your data to another service
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

10. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

11. Marketing Communications
We will only send you marketing communications if you have explicitly consented to receive them. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

12. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on our website, and we will notify you of any significant changes.

14. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us through the Customer Service section on our website at christmasornamentsuk.com.

15. Complaints
If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.